Victim Satisfaction Form | West Mercia Youth Justice Service

Case Manager Field (Hidden)

Name (Optional)

JDMP case or Court Order?

How satisfied were you with the service provided by those supporting you at WMYJS?

Could you tell us why? (What did we do well, what could we have done better?)

Do you believe your views, thoughts and feelings were taken into consideration?

Could you tell us why? (What difference did it make to you?)

Do you think you were kept informed throughout your time with us and given the opportunity to participate and engage in restorative processes?

Could you explain how? (How were you contacted? how often?)

As a result of the information provided did you engage in any of the following? (Please tick all that apply)

How satisfied were you with the above? Was there anything you couldn’t do that you would have liked to?

Did you feel safe, secure and supported throughout the process?

Could you tell us more? (How? Why? What did we do? What did you do? Was there a restraining order, etc?)

Did you think your needs were met? (eg diversity considerations, times, venues, disabilities, safety & wellbeing, etc)

Please could you tell us how?

Do you think you have benefited from the support you have received from our service?

Could you tell us more? (How? Why? What has changed?)

How do you think we could improve our service? Is there anything else you would like to tell us?

Thank you for taking the time to complete this Victim Satisfaction Form

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